Making transactions at an ATMi ATM is very easy. Simply insert your debit or credit card into the slot, then follow the on-screen instructions. Select the type of transaction you want (such as a cash withdrawal, balance inquiry, or transfer), enter your PIN, and follow the remaining steps until the transaction is complete. Be sure to retrieve your card and receipt after the transaction.

Most ATMi ATMs operate 24 hours a day, 7 days a week, allowing you to make transactions anytime you need to. However, please note that some locations may have limited access hours depending on the operating hours of the shopping center, office building, or area where the ATM is located.

To find the nearest ATMi ATM, you can contact our 24-hour Call Center at 021-3952-4373 or via WhatsApp at 0811-1657-729 (messages only). ATMi has more than 9,300 ATMs located throughout Java, Bali, Sumatra, Kalimantan, and Sulawesi.

Yes, in addition to transaction services such as cash withdrawals and transfers, ATMi ATMs also offer a variety of non-transaction services for your convenience. These services may include:

• Check Balance
• Mobile Credit/Data Plan Top-Up (e.g., for XLSmart)
• Cash Deposits/Withdrawals
• Cashless Transactions (e.g., DANA cash withdrawals)

For mobile credit top-ups and other non-transaction services, please select the appropriate option on the ATM screen to access them. ATMi is committed to continuously expanding the range of non-transaction services to meet user needs.

Yes, the security of your transactions is our top priority. ATMi ATM machines are security-certified for their hardware, software, and systems, and ensure that every transaction requires PIN authorization. To ensure the security of your transactions, always follow these steps:

• Make sure there are no suspicious people nearby while you’re conducting a transaction. 
• Always cover the keypad when entering your PIN. 
• Never share your PIN with anyone, including bank staff or security personnel. 
• For transfer transactions specifically, always verify the details on the confirmation screen (bank name, account number, recipient’s name, and amount) before completing the transaction to avoid errors.

ATMi is committed to providing a safe and reliable transaction environment for all its users.

If you experience a failed transaction—such as when cash does not dispense but the balance is deducted:

• Note the time, ATM ID (printed on the sticker on the ATM machine), and the ATM location
• Keep the transaction receipt (if available)
• Immediately contact your card-issuing bank or our customer service at 021-39524373 or via WhatsApp chat only at 0811-1657-729 (messages only). We will assist with the investigation process in coordination with the relevant bank.

If your card is swallowed by an ATM:

• Immediately contact the call center of your card-issuing bank to have the card blocked. 
• Or contact our customer service to report the incident.

For security reasons, a swallowed card cannot be retrieved directly from the ATM, and you will be required to apply for a new card at the issuing bank.

If you receive an amount different from what you withdrew (less or more):

• Note the time, ATM ID (listed on the sticker on the ATM machine), and the ATM location 
• Keep the transaction receipt (if available) 
• Immediately contact your card-issuing bank or our customer service at 021-39524373 or via WhatsApp chat only at 0811-1657-729 (messages only)

We will assist with the investigation process in coordination with the relevant bank.

We welcome partnership opportunities with various institutions:

• Fill out the form on the [Contact Us] page of our website
• Or contact our marketing team directly via the email or phone number listed on the Contact page